Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A1: We are a manufacturer specializing in leather products for over 15 years with a 3,000 square meter workshop located in Guangdong. We provide high-end personalized and customized services with unique designs that help increase sales by 20%.
Q2: What are your company's main products?
A2: We produce high-grade leather boxes (watch boxes, glasses boxes, jewelry boxes, gift boxes), high-grade game products (backgammon, chess, dice cups), and leather/cloth outdoor/household products (leather tissue boxes, placemats, luggage tags, passport holders).
Q3: How to get the sample from factory?
A3: For stocked items, samples ship immediately. For custom items, samples are produced according to your design and requirements.
Q4: How about the sample fee?
A4: Free samples available from stock (shipping paid by customer). Custom samples have fees that are refundable when order quantity reaches MOQ.
Q5: How long can I expect to get the sample?
A5: Samples ready in 3-7 days after payment and confirmed files, with delivery in 3-5 days via express.
Q6: What's your MOQ?
A6: MOQ is 200pcs per design per color. Custom 1pc samples available - consult sales for details.
Q7: What services can you provide?
A7: OEM/ODM customization including design, materials, colors, textures, sizes, LOGO (Printing, UV Varnishing, Hot Stamping, Embossing, Debossing), and packaging.
Q8: Can you do the design for us?
A8: Yes, our professional design team can transform your ideas into finished products. Provide high-resolution images, logo, text, and layout preferences.
Q9: What kind of files do you accept for printing?
A9: AI, PDF, CorelDraw, high-resolution JPG preferred.
Q10: What details do I need to provide to get an accurate quote?
A10: Product style, material, quantity, size, color, logo crafts. Contact us for recommendations if unsure.
Q11: Why OEM or ODM price is not the same as our shop shows?
A11: Pricing depends on quantity, material, size, logo, color, packaging. Each custom request has unique pricing.
Q12: When can I get the quotation?
A12: Usually within 24 hours. Urgent requests accommodated with priority.
Q13: How to Order?
A13: Inquiry → Communication → Design → Make Sample → Confirm Order → Production → Inspection → Shipment
Q14: What delivery terms do you accept?
A14: EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, DDP.
Q15: What's your lead time?
A15: Sample: 1-3 days (stock), 3-7 days (custom). Bulk: 3-5 days (stock), 18-30 days (custom). Contact for specific lead times.
Q16: What is your payment method?
A16: L/C, D/A, D/P, T/T, Western Union, MoneyGram, Paypal, Alipay. Standard: 30% deposit, 70% balance before shipment.
Q17: How do you guarantee the product's quality?
A17: 4-step quality control: material inspection, production beginning check, regular production line monitoring, and final sampling inspection.
Q18: How do I inspect my goods?
A18: Factory visit, third-party inspection, or picture inspection available.
Q19: How much does it cost to ship to my country?
A19: Freight calculated by carrier based on gross weight and volume weight.
Q20: What's your delivery method?
A20: Sea, air, or express (DHL, FedEx, UPS, EMS, TNT). Small orders via express, large orders via sea with your forwarder or our agent.
Q21: How do I know the shipping track of my order?
A21: Tracking number/air waybill/B/L provided upon shipment with continuous follow-up.
Q22: All of your products are in stocks?
A22: No, we focus on OEM/ODM orders. Some products are in stock - check with us for availability.
Q23: My package was lost or damaged in transit, what should I do?
A23: Contact support/sales for investigation. If our responsibility, we will refund, re-produce, or resend.
Q24: What about the warranty?
A24: Check products upon receipt and report any damage immediately for prompt resolution.